Online Security

Your security is important to us. These pages are hosted on secure servers which encrypt all sensitive data.

Payment Methods

We accept the following credit and debit cards:

Maestro accepted Mastercard accepted VISA Credit accepted VISA Debit accepted VISA Electron accepted

FAQs / Help

Please click on a question to see the answer…

What happens when I buy a ticket online?

You will be emailed an 8 digit booking reference on receipt of payment – please print this email and present it on arrival.

How do I use my e-tickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. On arrival at our museums and attractions, go to the entrance and use any of the following options to gain entry:

  • Mobile: Present the booking reference / booking email via your mobile phone to gain entry OR
  • Print: Print email and present to gain entry

Are tickets refundable if I can’t attend?

Once booked, tickets to our museums and attractions are non-refundable.

What security is in place for purchasing tickets online?

The ticketing system is stored on a secure server and all transactions taking place use encrypted data to ensure that your details are safe when making a purchase online.

Can I purchase a ticket in-store or on the day?

You can purchase a ticket on arrival at our museums and attractions.